Privacy Policy

1. Introduction

LONKER CLOTHING respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you visit our website or place an order.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

• Contact information: name, email address, telephone number, and shipping address.
• Order information: items purchased, order number, order status, and delivery details.
• Payment-related information: payment status and transaction references provided by our payment service providers.
• Customer service information: messages and information you provide when contacting us.
• Technical information: information such as IP address, browser type, device information, and website usage data, where collected by our website or service providers.

3. How We Use Your Information

Personal information may be used to:

• Process and fulfil orders.
• Arrange delivery and provide order updates.
• Process payments and refunds.
• Respond to customer enquiries.
• Prevent fraud and protect website security.
• Comply with applicable legal obligations.
• Improve the operation and performance of our website, where permitted by law.

4. Payments

Payments are processed using the payment methods made available at checkout.

Depending on the payment method selected, payment information may be handled by an external payment service provider.

Please refer to the relevant provider’s privacy policy for details about how it processes payment information.

5. Sharing of Information

Where necessary and legally permitted, information may be shared with service providers involved in operating our business, such as:

• Payment processors
• Shipping and delivery providers
• Website hosting and technical service providers
• Fraud prevention and security providers
• Professional advisers or public authorities where legally required

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies necessary for essential website functions.

If analytics, advertising, or other non-essential cookies are used, we will provide the notices and obtain consent where required by applicable law.

You may also be able to manage cookies through your browser settings.

7. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance, and the establishment or defence of legal claims.

The applicable retention period depends on the type of information and the relevant legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information in certain circumstances.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

9. International Data Transfers

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that the situation can be reviewed.

11. Security

We take reasonable measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with its updated revision date.

13. Contact

For privacy-related questions or requests: LONKER CLOTHING — lonkersupport@gmail.com