Returns & Refunds Policy

1. Right to Return

We want you to be satisfied with your purchase from LONKER CLOTHING.

Consumers purchasing online in the European Union generally have the right to withdraw from a purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, you must notify us within the 14-day withdrawal period. You then have a further 14 days to send the goods back.

Customers outside the European Union may have additional or different rights under the laws applicable in their country.

2. How to Request a Return

To request a return:

1. Contact us at lonkersupport@gmail.com and include your order number. 2. Clearly state that you wish to return your purchase or exercise your right of withdrawal. 3. Follow the return instructions and use the return address provided by our customer service team. 4. Keep your proof of postage until your return and refund have been resolved.

Please contact us before sending your return to obtain the appropriate return instructions.

3. Condition of Returned Items

Items may be tried on or inspected as they would be in a physical store.

Where possible, please return items with their original tags, packaging, and accessories.

You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by law.

The absence of original packaging does not automatically remove statutory withdrawal rights where applicable law provides otherwise.

4. Return Shipping Costs

For ordinary returns, including returns due to a change of mind, the customer is responsible for the direct cost of return shipping, provided this requirement was communicated before purchase and applicable law permits it.

If an item is defective, damaged, incorrect, or does not conform to the contract, contact us at lonkersupport@gmail.com. We will address the issue in accordance with applicable consumer protection laws.

Customers will not be required to pay return costs where applicable law requires the seller to cover them.

5. Refunds

When you exercise your statutory right of withdrawal, we will reimburse the payments covered by applicable law.

For EU consumer withdrawals, this generally includes the price paid for the returned goods and the cost of the least expensive standard delivery option offered, where required by law.

Refunds will be made using the original payment method unless you expressly agree otherwise without incurring additional fees.

We will issue refunds within the legally required period. Where permitted by law, we may withhold reimbursement until we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email lonkersupport@gmail.com with:

• Your order number • A description of the issue • Photographs showing the issue, where relevant

We will review your request and help arrange an appropriate resolution under applicable law.

Nothing in this policy limits your mandatory statutory rights, including applicable rights relating to defective or non-conforming goods.

7. Sale Items

Sale items and discounted products are not automatically excluded from statutory withdrawal rights.

Exceptions apply only where permitted by applicable law.

8. Contact

For return and refund enquiries: LONKER CLOTHING — lonkersupport@gmail.com